Scott Chetham—a veteran clinical operations leader, now Faro’s founder and CEO—was headed to Costa Rica for a much-needed break. But even as he hit the beach to surf away some stress, he couldn’t shake the question stuck in his head.
After years in clinical operations and reviewing hundreds of clinical protocols, why was he seeing so many clinical professionals struggle with the same issues and mistakes? Why did so many studies hit similar costly, time-consuming roadblocks?
All those hundreds of studies shared one thing in common: their protocols were developed in a Word document. Whether the studies stumbled or succeeded, their data and insights remained locked away in a static, unstructured format.
But what if those protocols could be designed in a digitally native way, freeing their data, structuring it for automation and AI, and enabling trial designers to make more data-driven decisions? With a solution that made that possible, clinical development teams could finally stack the odds in their favor—while unlocking the data they needed to enter a new age of automation and intelligence.
And as the next wave came in, Faro was born.
Just as our founder envisioned, we help our customers shine a light on their clinical trial designs. Our solutions surface hidden insights, reveal challenges or risks in protocol designs, and help drug developers guide even more of their trials to success—to the benefit of patients everywhere.
Diverse perspectives are fundamental to our success. We listen without judgment, respect each other’s opinions and differences, and work to understand others—leaving them feeling heard and valued.
We believe that both trust and integrity start with transparency. That’s why we always communicate directly, honesty, and openly.
We know continuous improvement is a shared responsibility, but action is an individual one. We think long-term and spend money wisely, with the courage and resourcefulness to create positive change, enhance our product, and help each other grow.
Passion and urgency are at the heart of everything we do, alongside the wisdom to fully and carefully consider all the options. We make a decision, and then we get to work.
We help them achieve milestones more successfully than ever and accomplish goals they can only reach with Faro. That’s why they love our product.
We know harnessing complexity takes hard work, time spent deeply understanding our customers’ needs, and a commitment to solving problems’ from our users’ perspectives. We continuously innovate and improve through iteration, transforming complexity into clarity with each evolution.
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